Privacy Policy

1. Introduction

KOPERNIKUS, LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI bilingual receptionist service ("Service") and visit our website at kopernikus.app.

2. Information We Collect

We collect the following types of information:

• Account Information: Business name, owner name, email address, phone number, password, and industry type when you sign up for our Service.
• Phone Number & SMS Data: Your phone number is collected to deliver our core Service, including call notifications, daily summary SMS messages, and service updates. We use your phone number solely for these purposes.
• Call Data: Call recordings, transcripts, caller information, and call metadata generated through the use of our Service.
• Payment Information: Payment details are processed securely through Stripe, our third-party payment processor. We do not store your full credit card number on our servers.
• Usage Data: Information about how you interact with our Service, including call duration, feature usage, and dashboard activity.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI receptionist Service
• Send SMS notifications about incoming calls, call summaries, and daily reports
• Send service-related updates and administrative messages
• Process payments and manage your subscription
• Respond to your inquiries and provide customer support
• Improve our Service and develop new features
• Comply with legal obligations

4. SMS/Text Messaging

5. Data Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We use trusted third-party services to operate our platform, including Twilio (telephony and SMS), ElevenLabs (AI voice technology), and Stripe (payment processing). These providers only access your data as necessary to perform their functions.
• Legal Requirements: We may disclose information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, except that your mobile phone number, SMS opt-in data, and text messaging consent will not be transferred for marketing or promotional purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption of data in transit and at rest, secure authentication, and regular security assessments. However, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Service. Call recordings and transcripts are retained for the duration of your subscription. Upon account termination, we will delete your data within 90 days, unless retention is required by law.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications by replying STOP
• Cancel your subscription at any time

To exercise any of these rights, please contact us at info@kopernikus.app.

9. Children's Privacy

Our Service is designed for business use and is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: